Last Updated: August 2026
This Refund Policy applies to purchases made through BYLOADS, operated by ERATIQUE ENTERPRISE.
Due to the nature of digital products and mobile reload services, refunds are generally not available once an order has been successfully processed, delivered, revealed, redeemed or activated, except where required by applicable law.
1. Digital Products
Gift cards, reload PINs, vouchers, game PINs and other digital codes are generally non-refundable once the code has been delivered, revealed, redeemed or activated.
Customers are responsible for checking the product, country, region, denomination and account compatibility before purchasing.
2. Mobile Recharge
Customers must ensure that the following information is correct before placing an order:
- Recipient mobile number
- Country or region
- Mobile operator
- Recharge amount
Once a mobile recharge has been successfully processed to the information provided by the customer, it generally cannot be reversed or refunded.
If BYLOADS processes the order incorrectly, please contact us so that we can investigate the transaction.
3. When a Refund or Replacement May Be Considered
A refund, replacement or other appropriate resolution may be considered where:
- Payment was duplicated
- The purchased product or service was not delivered
- BYLOADS supplied the incorrect product
- A transaction failed but payment was successfully received
- A technical or fulfilment error attributable to BYLOADS occurred
We may request reasonable information to verify the transaction before approving a refund or replacement.
4. Incorrect Information Provided by the Customer
BYLOADS is generally unable to provide a refund where an order was correctly processed using incorrect information supplied by the customer, including an incorrect mobile number, operator, country, region or account.
Please carefully check all order information before confirming your purchase.
5. Order Cancellation
If you wish to cancel an order that has not yet been processed, delivered, revealed or activated, please contact us as soon as possible.
Cancellation may be possible where fulfilment has not yet started.
Once fulfilment has begun or the digital product has been delivered, cancellation may no longer be possible.
6. Refund Processing
Approved refunds will normally be returned using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider, bank or payment method used.