Last Updated: August 2026
This Privacy Policy explains how BYLOADS, operated by ERATIQUE ENTERPRISE (“we”, “us”, or “our”), collects, uses and protects personal information when you use our website, create an account, place an order or contact us.
1. Information We Collect
Depending on how you use BYLOADS, we may collect:
- Name
- Email address
- Telephone number
- Account information
- Order and transaction details
- Products or services purchased
- Mobile number, operator, denomination or other information required to fulfil a mobile reload or digital service
- Payment status and transaction references
- IP address
- Browser and device information
- Website usage information
- Communications you send to us
We only collect information reasonably necessary to operate our website, process orders and provide our services.
2. How We Use Your Information
We may use your information to:
- Create and manage your account
- Process and fulfil orders
- Complete mobile reloads and digital product purchases
- Verify and manage payments
- Send order and transaction notifications
- Provide customer support
- Maintain order and transaction records
- Prevent fraud, unauthorized payments and abuse
- Improve our website and services
- Comply with applicable legal and regulatory requirements
3. Payments and Order Fulfilment
Payments may be processed through banks, electronic payment services or other third-party payment providers.
We may receive payment-related information such as payment status, amount and transaction reference, but we do not intend to store complete payment card details where those details are processed directly by an independent payment provider.
For mobile reloads, gift cards and other digital products, relevant order information may be provided to suppliers or processing partners where necessary to complete the transaction.
4. Cookies and Analytics
BYLOADS may use cookies and similar technologies to:
- Maintain your shopping cart
- Keep you signed in
- Support checkout functionality
- Remember certain preferences
- Maintain website security
- Measure website usage and performance
We also use Google Analytics to understand how visitors use our website and to improve our services.
Google Analytics may collect information such as pages viewed, website interactions, device and browser information, approximate location and traffic sources.
Google may process this information according to its own privacy policies.
You may control certain cookies through your browser settings. Disabling necessary cookies may affect some website functions.
5. Who We May Share Information With
We do not sell personal information.
Where reasonably necessary, information may be shared with:
- Payment and financial service providers
- Mobile reload and digital product suppliers
- Fulfilment and processing partners
- Website hosting and technical service providers
- Analytics providers
- Email and communication service providers
- Security and fraud-prevention providers
- Government or regulatory authorities where required or permitted by law
We only aim to share information reasonably necessary for the relevant purpose.
Some service providers may process information outside Malaysia.
6. Data Retention and Security
We keep personal information only for as long as reasonably necessary for purposes such as order fulfilment, customer support, accounting, fraud prevention, dispute handling and legal compliance.
We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Your Personal Data Rights
Subject to applicable Malaysian law, you may have rights relating to your personal data, including the right to request access to or correction of certain personal information held by us.
We may need to verify your identity before processing a request.
Certain requests may be subject to limitations or record-retention requirements permitted by law.
8. Third-Party Services
Our website may contain links to or integrations with third-party services.
Those third parties may process information according to their own privacy policies. BYLOADS is not responsible for the privacy practices of independent third-party websites or services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.
The latest version will always be published on this page with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal data, please contact us through our Contact Us page.
Website: BYLOADS
Operator: ERATIQUE ENTERPRISE
Email: support@byloads.com